Refund policy

Thank you for shopping with Shivyansh 2 Enterprise. We strive to provide high-quality products including agarbatti, dhoop sticks, dhoop cones, kapoor dani, fragrance raw materials, and bird feeders.

This Refund & Return Policy applies to all purchases made through our website hosted on Shopify. 

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery

  • You received the wrong item

  • The product is defective

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The return request must be made within 3 days of delivery

  • Proof of purchase (order number) is required

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used agarbatti, dhoop sticks, or dhoop cones

  • Opened fragrance raw materials

  • Items damaged due to misuse

  • Clearance or sale items (if applicable)

3. Return Process

To request a return:

  1. Email us at shivyansh2enterprise13@gmail.com

  2. Provide your order number and reason for return

  3. Attach photos if the item is damaged or incorrect

Once approved, we will provide return instructions.

4. Refund Process

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5–7 business days to the original payment method.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider (processing times may vary)

  • If the issue persists, contact us at shivyansh2enterprise13@gmail.com

6. Exchange Policy

We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us via email.

7. Cancellations

  • Orders can be canceled within 12 hours of placing the order.

  • Once the order has been shipped, it cannot be canceled.

8. Contact Information

For any refund or return-related questions, contact:

Shivyansh 2 Enterprise
📧 Email: shivyansh2enterprise13@gmail.com